Welcome to TomysonBlanket.com. This Returns and Refunds Policy outlines our guidelines for product returns, exchanges, and refunds. By making a purchase on our website, you agree to comply with the terms outlined below.

1. Returns and Exchanges:

1.1 Eligibility: We accept returns and exchanges within 10 days from the date of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Non-Returnable Items: Some items, such as personalized or custom-made products, may not be eligible for return or exchange. Please check the product description or contact our customer support for clarification.

2. Initiating a Return or Exchange:

2.1 Contact Us: To initiate a return or exchange, please contact our customer support team within the specified return period. Provide your order number and details about the item you wish to return or exchange.

2.2 Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the item.

3. Refunds:

3.1 Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are issued for eligible items in the original form of payment.

3.2 Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part. In case of a damaged or defective item, please contact us immediately for further assistance.

4. Processing Time:

4.1 Refund Processing: Refunds are processed within 10 business days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method.

5. Damaged or Defective Items:

5.1 Reporting Issues: If you receive a damaged or defective item, please contact our customer support team within 10 days of receiving the product. Provide detailed information and, if possible, include photos of the issue.

5.2 Replacement or Refund: We will work to resolve the issue promptly by offering a replacement or refund, as deemed appropriate.

6. Changes to Returns and Refunds Policy:

6.1 Updates: TomysonBlanket.com reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. The latest version will be posted on the website.

By making a purchase on TomysonBlanket.com, you acknowledge and agree to the terms of this Returns and Refunds Policy. If you have any questions or concerns, please contact our customer support before completing your purchase.